Inauro INAURO ← Back to site

Terms & Conditions

Last updated: 10 August 2026

This website is operated by Inauro Limited, a company registered in England & Wales under company number 17361823, whose registered office is at 18 Dovercourt Gardens, Stanmore HA7 4SH, United Kingdom. In these terms, “we”, “us”, “our” and “the Company” mean Inauro Limited, and “you” means the person or organisation engaging us or using this website.

1. Who you are contracting with

Inauro Limited, 18 Dovercourt Gardens, Stanmore HA7 4SH, United Kingdom. Company No. 17361823, registered in England & Wales. Email [email protected], telephone +44 7848 457 591.

2. What we supply

We supply software development and related professional services, namely:

Not included unless a written proposal says otherwise: third-party licence and subscription fees, cloud hosting and infrastructure costs, app-store developer account fees, paid media, content writing, photography, and any hardware. We do not provide legal, financial, tax or regulatory advice, and nothing we deliver should be relied on as such.

3. How work is commissioned

Enquiries reach us through the contact form on this website, by email or by telephone. Nothing on this website is an offer capable of acceptance; the prices shown are an indication only. After an enquiry we issue a written proposal setting out scope, deliverables, timescale and price. A contract forms when you accept that proposal in writing (email is sufficient) or pay the first invoice against it, whichever happens first. Where a proposal and these terms conflict, the proposal prevails.

4. Prices and quotes

Prices shown on this website are starting prices for the work as we normally run it, exclusive of the exclusions in clause 2. A written quote is valid for 30 days from its date. Quotes are fixed for the scope described; work outside that scope is agreed in writing as a variation and charged at our then-current day rate before it starts. Inauro Limited is not currently VAT registered; if that changes, VAT will be added at the prevailing rate to invoices issued after the registration date, and we will tell you in advance.

5. Payment

Invoices are payable within 14 days of the invoice date by bank transfer to the account shown on the invoice. We do not take payment through this website. Late payment on a business-to-business contract carries statutory interest and compensation under the Late Payment of Commercial Debts (Interest) Act 1998. We may suspend work on an account that is more than 21 days overdue, having given you 7 days' written notice.

6. Delivery, and what we need from you

Timescales in a proposal are estimates given in good faith and depend on your input. You agree to provide, within a reasonable time, the access, credentials, test data, content, decisions and approvals the work requires, and to nominate one person who can make decisions on your behalf. Where a delay is caused by something outside our control or by your side of the work, delivery dates move by at least the length of the delay, and we may re-quote if the delay exceeds 30 days. Each increment is deployed to a staging environment for your review; we treat an increment as approved if you raise no written comments within 10 working days.

7. Cancellation

If you are a consumer

Where you engage us as a consumer under a distance contract, you have the right to cancel within 14 days of the contract forming, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, without giving a reason. To cancel, email [email protected] with a clear statement that you are cancelling. If you asked us to begin work during the cancellation period, you must pay for what was supplied up to the moment you cancelled. If work is complete within that period at your express request, the right to cancel is lost. We refund any balance within 14 days of being told you are cancelling, using the same payment method.

If you are a business

Either party may end an engagement on 30 days' written notice. You pay for all work completed and all costs committed up to the end of the notice period. Discovery fees and the initial 30% project payment are non-refundable once work has begun, because the time is reserved for you and turned down elsewhere. Retainers end at the close of the notice month.

8. Refunds and putting things right

If a deliverable does not match the agreed specification, tell us in writing within 30 days of delivery and we will correct it at no charge. If we cannot correct it within a reasonable time, we will refund the portion of the fee relating to the defective deliverable. Refunds are made within 14 days of being agreed. Nothing here removes your statutory rights; if you contract with us as a consumer, the Consumer Rights Act 2015 requires our services to be carried out with reasonable care and skill, and those rights stand alongside this clause. We do not refund work that meets the specification but that you have changed your mind about.

9. Intellectual property

We own all intellectual property in the code, designs and documents we create until the relevant invoices are paid in full. On receipt of full payment, we assign to you the copyright in the bespoke code and designs produced specifically for you. We retain ownership of our pre-existing tools, libraries, boilerplate and know-how, and grant you a perpetual, non-exclusive, royalty-free licence to use them as embedded in your deliverables. Third-party and open-source components remain under their own licences, which we will list on request. You keep ownership of everything you supply to us, and you confirm you have the right to supply it. Unless you ask us in writing not to, we may state that we worked with you and describe the work in general terms.

10. Confidentiality

Each party keeps the other's confidential information confidential, uses it only for the engagement, and does not disclose it except to people who need it and are under equivalent obligations. This obligation continues for 3 years after the engagement ends and does not apply to information that is public through no fault of the receiving party or that must be disclosed by law.

11. Limitation of liability

Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be limited — including, where you contract as a consumer, your statutory rights.

Subject to that, our total liability arising out of or in connection with an engagement, whether in contract, tort (including negligence), breach of statutory duty or otherwise, is limited to the total fees you have paid us under that engagement in the 12 months before the claim arose. We are not liable for loss of profit, loss of business, loss of anticipated savings, loss of goodwill, or for any loss or corruption of data where you have not kept an independent backup. We are not responsible for the availability, security or behaviour of third-party services, hosting or app stores, nor for faults arising after you or a third party have modified the code we delivered.

12. Website terms of use

This website is provided for information. Its content, layout, code and images belong to Inauro Limited or are used under licence, and may not be copied or reproduced without permission. We may change or withdraw any part of it without notice. Do not attempt to gain unauthorised access to this website or the server it runs on. Personal data submitted through the contact form is handled as set out in our Privacy Policy; cookies and local storage are described in our Cookie Policy.

13. Events outside our control

Neither party is liable for a failure to perform caused by an event beyond its reasonable control, including outages at a hosting or connectivity provider, industrial action, epidemic, fire, flood, or acts of government. The affected party tells the other promptly and both work to limit the impact. If the event continues for more than 60 days, either party may end the engagement and clause 7 applies to what has been done.

14. Disputes

If something goes wrong, contact us first at [email protected]; we aim to acknowledge within 2 working days and to resolve the matter within 20. If that fails, both parties agree to attempt mediation through the Centre for Effective Dispute Resolution before starting court proceedings. Nothing prevents either party from seeking urgent injunctive relief.

15. General

You may not assign an engagement without our written consent; we may assign to a successor of our business. If any clause is found unenforceable, the rest continues to apply. A failure to enforce a term is not a waiver of it. These terms and the accepted proposal are the whole agreement between us. No one other than the parties has any right to enforce these terms under the Contracts (Rights of Third Parties) Act 1999. We may update these terms; the version in force is the one published when your proposal was accepted.

16. Governing law

These terms and any dispute arising out of them are governed by the laws of England and Wales, and both parties submit to the exclusive jurisdiction of the courts of England and Wales. If you contract as a consumer resident elsewhere in the UK, you may also bring proceedings in the courts of your home nation.